cabochris
New member
Am I wrong? I've owned a Drive-Thru Espresso Stand for some 16 years now, in a small town with plenty of competition. I work 7 days a week and everyday some new situations has to be dealt with. I see myself as an entrepreneur and try to think outside of the box. I'm not lazy and dream of success, while I can't say that for my family member business partner who sees the business as more of a Social Club.
So here is my concern. We have a POS system and sometimes I include a register receipt coupon. Because our minimum wage just went to $13.50 per hour, I had to end my .50 cents OFF next purchase receipt coupons and replaced the coupon with an image of our Gift Card/ Gift Cards Available Here, using the receipt as a sort of suggestive sales tool. We also have a customer rewards/points program, so I had to drop something and chose the receipt coupons, because I was giving away too much! We're a One Off and not some corporate giant. I guess what I'm saying is we're more relaxed with staff who enjoy several laid-back perks like music and cell phone use. BUT, as soon as I stopped our receipt coupons, several of my staff object to handing out register receipts to customers. I'm not sure why but believe it's because they're lazy? I feel every receipt should be handed to customers with change for many reasons, just like at any other business does. I buy something, I get a receipt- Right? When staff object I respond you don't have to force the customer to take a receipt, I tell them just hand it out and if a customer says no thanks, then toss the receipt. But don't start asking every customer if they want their receipt, because I want to see receipts going out my windows, regardless of a coupon on them or not. Because the coupon is now gone, staff are looking for a reason not to hand receipts out, whereas before were eager to hand out the coupon receipts, because they felt customers might tip more?
But my business partner seems to side with my staff. It's easier just not to hand out receipts. But I see that as a problem because, what employee objects to handing out receipts? One possibility is a Thief! I've seen it all and memorizing prices and not ringing orders up is one trick they utilize. So when I know receipts are going out, most likely the order was rung up and paid for. Handing out receipts also reduces customer order and change returned errors and lastly in a small way my receipts sell whatever I choose to promote on them. With a receipt the customer can show they paid for a 24oz drink, but only received a 22oz and so on. Another problem I have is employees and my partner like to ring up and collect for orders after the drinks have been handed out the window. I could just scream! Some customers just drive off without paying because everyone forgot to ring up. Perhaps on purpose? Plus ringing up after the fact eliminates all upselling! But this is another topic!
I just don't get it. Were I an employee at my business I would automatically hand out receipts. No one would have to tell me to do the obvious. I feel staff who try not to hand out receipts are possibly stealing from me. Otherwise why such objections to my request of handing out all receipts? To me this is a No-Brainer! But what really hurts is my business partner seems to side with staff on this. We argue about handing out receipts or not and I tell her I do not understand why you do not get why I want them handed out? I'm tired of fighting staff on basic job duties I request and want to start enforcing my policies, even to the point of firing. I really would appreciate some input. Am I wrong about the handing out of all sales receipts? Or are my partner and staff more with it these days? Remember we're a drive-thru only. Thanks.
So here is my concern. We have a POS system and sometimes I include a register receipt coupon. Because our minimum wage just went to $13.50 per hour, I had to end my .50 cents OFF next purchase receipt coupons and replaced the coupon with an image of our Gift Card/ Gift Cards Available Here, using the receipt as a sort of suggestive sales tool. We also have a customer rewards/points program, so I had to drop something and chose the receipt coupons, because I was giving away too much! We're a One Off and not some corporate giant. I guess what I'm saying is we're more relaxed with staff who enjoy several laid-back perks like music and cell phone use. BUT, as soon as I stopped our receipt coupons, several of my staff object to handing out register receipts to customers. I'm not sure why but believe it's because they're lazy? I feel every receipt should be handed to customers with change for many reasons, just like at any other business does. I buy something, I get a receipt- Right? When staff object I respond you don't have to force the customer to take a receipt, I tell them just hand it out and if a customer says no thanks, then toss the receipt. But don't start asking every customer if they want their receipt, because I want to see receipts going out my windows, regardless of a coupon on them or not. Because the coupon is now gone, staff are looking for a reason not to hand receipts out, whereas before were eager to hand out the coupon receipts, because they felt customers might tip more?
But my business partner seems to side with my staff. It's easier just not to hand out receipts. But I see that as a problem because, what employee objects to handing out receipts? One possibility is a Thief! I've seen it all and memorizing prices and not ringing orders up is one trick they utilize. So when I know receipts are going out, most likely the order was rung up and paid for. Handing out receipts also reduces customer order and change returned errors and lastly in a small way my receipts sell whatever I choose to promote on them. With a receipt the customer can show they paid for a 24oz drink, but only received a 22oz and so on. Another problem I have is employees and my partner like to ring up and collect for orders after the drinks have been handed out the window. I could just scream! Some customers just drive off without paying because everyone forgot to ring up. Perhaps on purpose? Plus ringing up after the fact eliminates all upselling! But this is another topic!
I just don't get it. Were I an employee at my business I would automatically hand out receipts. No one would have to tell me to do the obvious. I feel staff who try not to hand out receipts are possibly stealing from me. Otherwise why such objections to my request of handing out all receipts? To me this is a No-Brainer! But what really hurts is my business partner seems to side with staff on this. We argue about handing out receipts or not and I tell her I do not understand why you do not get why I want them handed out? I'm tired of fighting staff on basic job duties I request and want to start enforcing my policies, even to the point of firing. I really would appreciate some input. Am I wrong about the handing out of all sales receipts? Or are my partner and staff more with it these days? Remember we're a drive-thru only. Thanks.
