I work at that shop...who gives you the discount...so I can fire them...just kidding(I don't work there)...It is funny you bring this up...I am on vacation and got to hang out with a buddy of mine(a roaster also) And we where discussing the whole barista guild that is being started through the SCAA....I told him that one of the most important things that needs to be stressed is customer service!!! I have been in coffee forever and a day...and hate when I walk into a coffee shop and some pompous ass that has been slinging coffee for a month thinks that I am there for him or her and in that month they have mastered the trade..whateva...sorry a bit crabby...but you get the point...