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I've been in business for about 3 years, steadily growing. All of the sudden, my numbers are totally tanking. I've checked to see if any baristas are stealilng, but that is not the case, and I haven't had any complaints about poor customer service. My espresso machine broke down once about a...

My current payment system does not allow my baristas to add tips to a transaction if a customer pays with a credit/debit card. I'd like to be able to do this. Any suggestions?

The girls who work for my coffee stand say that our chocolate has started to have a strange after taste, and is kind of bitter (we currently use DaVinci) what do others use? I know about Ghirardellis and Hersheys - are there any other good products out there?