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I don't mean to sound too negative, but this morning, as most mornings, I have given away more lattes and mochas than I sold, and about half of my morning customers refilled our 12oz logo mugs for a mere 50 cents. The refillers get a punch on their card, two on Two-for-Tuesday, and then get a...

We noticed that our lime Torani syrup curdles the steamed milk and leaves a fairly unpleasant thick cap on the surface. Rasberry has less of an effect but still unpleasant to look at and drink. They work great in Italian sodas though. Does anyone know of other flavors that will do this, I...

We've had grounds in our coffee once in a while and complained to our coffee supplier who provides our brewers. They've changed the baskets and just now installed a new brewer. They said out of 500 clients we are the only ones with grounds in the coffee and he blamed our reverse osmosis...

Does anyone have any tips for cleaning the steam wand of an espresso machine? We wipe ours with a rag after each use. But I still see a build up of milk crud near where the tip attaches to the wand. Does anyone do anything special for cleaning and maintenance of the wand?

Recently one of our baristas had the idea to make up a batch of espresso ahead of time and keep it in the refridgerator so that it will be ready for our customers who order cold espresso-based drinks. I was wondering if any of you thought this was a good idea. Also, I was wondering how long I...