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  1. K

    How price sensitive are customers?

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  2. K

    Cash floats and preventing staff theft

    Hi A bit of a boring one, but we have recently had a spate of cash going missing from tills at different sites. We have cameras on the shopfloor but not in the kitchen where the drawers are counted. At the moment we allow staff to count their own drawers - is this foolish? We also let the...
  3. K

    Starbucks are next door!

    I run a chain of upmarket outlets in London (OK only two at the moment!). Starbucks are immediately next door to us in our newest location and we are struggling to sell coffee. We do about 8% of sales on coffee at our other site (our core products are sushi, smoothies & wraps) but at this site...
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