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I'm a small roaster and am in talks with my first potential commercial account. Up to this point I've been selling directly to the public and via local independent grocers. Here's the question: is there an industry standard for wholesale price breaks/incentives? E.g., after buying X amount of...

Opinion time... How do work with equipment failures? Do you have backup equiipment (grinders, blenders...espresso machines??), do you have work-arounds, or do you have an incredible service rep savior show up on a moments notice? :-) Also... any suggestions for reliable equipment companies in...

I'd like to go to Denver tonight to NASCORE, but the registration page on the website has been down for a couple days now. I'd like to attend the seminars (not the pre-registration ones) but without anymore info I'd hate to just show up and be turned away. Does anyone have any info or guidance...